COVID-19 has invariably changed how most of us do things, from the most mundane to the special, from the personal to the professional. Our work, family lives and leisure pursuits, including travel, have all changed irrevocably.
Different industries faced different kinds of unexpected changes and unheralded challenges. None were affected more than the travel and hospitality sector. From heightened safety norms to a range of different travel trends, this domain had to adapt at a pace like never before.
Global lockdowns have meant lesser travel. Even after these restrictions were eased and vaccination programmes undertaken at a scorching pace, organisations, and individuals remained cautious about travelling.
While travel overall took a massive hit when the pandemic was at its peak, there has been an increase in revenge travel in recent times as people, desperate to unwind, started stepping out with fervour. Of course, many chose to keep their travel destinations closer to home.
At the same time, an increase in hybrid working models and online meetings has seen work-related travel decline. Understandably, this has put the travel and hospitality industry in a tricky position. Hotels and other service providers now have to create greater differentiation and elevated consumer delight, while following the latest safety protocol and service standards, to acquire and retain their clientele.
FINDING THE RIGHT WORDS
The post-pandemic customer wants an escape from their stressful ‘Groundhog Day’ existence. They seek travel experience that allow them to escape the monotony of everyday life and are willing to spend for a better, and brilliant, service experience.
Esta historia es de la edición November 2021 de Hotelier India.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 8500 revistas y periódicos.
Ya eres suscriptor ? Conectar
Esta historia es de la edición November 2021 de Hotelier India.
Comience su prueba gratuita de Magzter GOLD de 7 días para acceder a miles de historias premium seleccionadas y a más de 8500 revistas y periódicos.
Ya eres suscriptor? Conectar
Eight Appeal
In conversation with Haninder Sachdeva, Managing Director and CEO, Eight Continents Hotels & Resorts, the promising, young brand on the hotel scene...
The Bleisure Bloom
What's shaping the future of business and leisure travel?
Lock & Key
All about choosing the right digital lock system in hotels...
Art Attack
Asilo, the rooftop lounge bar at The Westin Pune, is a beautiful oasis in the city.
Travel Tech
Several new technological innovations are now being employed to make travel hassle-free and this is a win-win for all stakeholders.
A 'Wild' Escape
The onset of summer is the best time to plan a holiday in the wild as this is the best season to spot wild animals.
Trail Mixes
A new favourite addition to the healthy snacking portfolio...
"The Ambanis specified a preference for eco-friendly accommodation!"
Bhavik Sheth, COO of Evoke Experiences, shares what went behind creating the most luxurious and eclectic tents in the grandest pre-wed festivities of the year...
"Our vision is a perfect fit for India!"
Larry Cuculic, President and Chief Executive Officer, BWH Hotels, and Ron Pohl, President of International Operations and World Hotels, give us a glimpse into why they think so...
Three to TANGO
From an Unlikely to an Unstoppable partnership, chronicling the success story of Hotelivate.