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MSRTC to hold drivers, conductors accountable for parcel delays, damages

Hindustan Times Pune

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July 31, 2025

PUNE: Amid rising complaints over the Maharashtra State Road Transport Corporation's (MSRTC) parcel service, the state transport body has announced that bus drivers and conductors will now be held directly responsible for any delays, damages, or loss of parcels during transit.

- Dheeraj Bengrut

This decision follows a surge in grievances from citizens reporting that parcels sent via MSRTC often arrive late, damaged, or not at all.

The move is aimed at addressing growing concerns over the efficiency and reliability of MSRTC’s parcel operations, which run alongside its passenger transport services.

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