Two fixes have been introduced to tackle common issues raised over Integrated Shield Plans (IPs) – the private top-up to basic public health insurance here.
First, a new process has been set up to resolve insurance claim disputes. IP insurers will also bump up the number of doctors on their medical panels, giving policyholders more choice.
These changes were recommended by the Multilateral Healthcare Insurance Committee, set up to study issues such as the accessibility of IP doctor panels and the overarching problem of rising healthcare costs.
Q What do these changes mean for patients who have medically-related claim disputes?
A If they cannot settle the issue with their insurer, they will be able to bring a complaint under the new resolution process.
Diese Geschichte stammt aus der November 10, 2021-Ausgabe von The Straits Times.
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Diese Geschichte stammt aus der November 10, 2021-Ausgabe von The Straits Times.
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