AIRPORT HOSPITALITY IS ALWAYS A PEOPLE BUSINESS.
The CEO Magazine India|June 2020
DIRECTOR DINESH JHUNJHUNWALA CREDITS HAVING THE PERFECT MIX OF INNOVATION AND HUMANITY TO PLAZA PREMIUM LOUNGE’S ONGOING SUCCESS.
JULIE COOPER
AIRPORT HOSPITALITY IS ALWAYS A PEOPLE BUSINESS.
Flying economy shouldn’t translate to a lacklustre travel experience. At least, that was the premise behind the founding of Plaza Premium Group. As an investment banker, Founder and CEO Hoi-see Song was accustomed to the finer things in travel – upscale lounges, breakfast bars and barista-style espressos to name a few. All of that changed, however, when he left his career to launch his own business, which found him flying economy class.

The travel experience was all of a sudden lacking, in his opinion, and he felt it hard to concentrate and work effectively while on the go. Realising this gap in the market was the catalyst for his new endeavour. In 1998, Hoi-see launched the first Plaza Premium Lounges at Hong Kong International Airport and Kuala Lumpur International Airport. They were the world’s first independent airport lounges to be open to all travellers regardless of airline or travel class. With his vision and initiative, Hoi-see changed the perception that airport lounges should be reserved solely for premium travellers.

To date, the company boasts an international footprint of more than 170 locations across 46 international airports in 23 countries and regions. Plaza Premium Lounges serve more than 16 million travellers annually. With more than 20 years’ experience, the service-oriented company is the benchmark for airport value-added services worldwide.

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