Kiesha Haggerty has what might seem like two extremely different careers. She’s a 20-year veteran of the Oakland, Calif., police department, and the owner of a Subway franchise. But to her, the careers work in perfect harmony: Both are about connecting with and serving a local community— and police work, she’s discovered, can be a great training ground for stellar customer service. (It’s also what turned her into a regular Subway customer.) Now she’s looking to go even bigger. After opening her first Subway in 2018, she’s working on her second— and plans to open it as part of Subway’s rollout of its Fresh Forward concept, a redesigned store that focuses customers’ attention on its fresh ingredients. What’s after that? She has big goals.
What made you interested in becoming a franchisee?
I’m into health and fitness, and sometimes preparing my lunch at home is just not an option. During my day when I’m at work, I pass a lot of fast-food restaurants. Subway has always been the most nutritious choice for me. And one day I was sitting there, having my lunch, and I had my aha moment: I can do this! I went home, researched, filled out an interest form, and within a week someone from headquarters had reached out.
What was it like learning the ropes?
Every step I took one by one. And the staff at HQ really held my hand. I was sent to Connecticut for tr