We Aren't Ready For The AI Revolution
HWM Singapore|June 2018

Surely, the Google Duplex outcry is the first of many to come.
 

Ng Chong Seng
We Aren't Ready For The AI Revolution

There’s been a lot of hot takes since Google CEO Sundar Pichai unveiled Duplex at its I/O developer conference. Duplex is an AI system that enables the company’s virtual assistant, Google Assistant, to book appointments over the phone on your behalf.

The fuss was not because the still-in-the-works Duplex failed in the demo. Google had cherry-picked a couple of “real” and successful recordings for playback. It was because Duplex scored a home run; the machine had fooled the humans on the other end of the line into thinking they were speaking to a real person.

Hence the many debates: Is Google right to make Duplex sound so realistic? Shouldn’t the virtual assistant identify itself so the other party knows they’re conversing with a bot?

This story is from the June 2018 edition of HWM Singapore.

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This story is from the June 2018 edition of HWM Singapore.

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