Q Starting its journey from a small hospital, Gleneagles has grown into a world-renowned brand. How has been the journey?
Gleneagles Global Hospital started its journey with a 205-bed hospital in 2007. Since then we have come a long way with two hospitals in Bengaluru (Kengeri and Richmond Road) having 540 plus beds.
We have been at the forefront in state-of-the-art healthcare and have introduced the latest in surgical and technological advancements.
BGS Gleneagles Global Hospital, Kengeri has had a number of firsts in Karnataka, including the first dual organ (liver and kidney) transplantation; the first to complete 150 computer assisted knee joint replacement surgeries and 2,000 endoscopic ultrasound procedures; the first bilateral lung transplant, and the first successful simultaneous pancreas and kidney transplantation.
Q Commitment to patient-centric care and excellent services are characteristics of the hospitals…how would you summarise its role in fostering healthcare delivery system?
Patient-centric care and quality of services are the two tenets of an evolving healthcare system. While the primary goal of providing patient centric care is to improve individual outcomes, hospitals also stand to gain as this leads to a greater patient satisfaction and overall reduction in cost.
While star doctors are often a major reason for patients to opt for a certain hospital, various other factors are