Omni Hospitals — Delivering Best Healthcare Facilities Cost Effectively
eHEALTH|April 2019 / Volume 14 - Issue 4

To serve people with better patient care, Omni hospital has adopted right mixture of latest technological advancements and innovative practices. It was one of the earliest hospitals to deploy a Net Promoter Score based paperless patient feedback system in India. With its calibrated approach, the hospital has maintained a balance between quality and affordability, says Dr Aloke Mullick, Group CEO, Omni Hospitals, in conversation with Elets News Network (ENN).

Omni Hospitals — Delivering Best Healthcare Facilities Cost Effectively

Q What’s the guiding principle of Omni Hospitals? How would you summarise its contribution in boosting patient care?

The core vision of Omni Hospitals is to provide corporate level tertiary care to patients. Its objective is to cater patients with empathy and make patient avail finest medical facilities at affordable prices. That is the key differentiator between Omni and other multispeciality corporate hospitals.

Q How distinctly placed is Omni Hospitals? Shed some light upon your services like emergency care, ortho oncology etc.

We leverage our core strength of providing high quality care at very reasonable prices in clean corporate ambience facilities.

Despite facing huge peer group competition and lowering service prices, we managed significant growth in terms of profit in 2018. It was due to stringent cost saving strategies.

We were one of the earliest hospitals to deploy a Net Promoter Score based paperless patient feedback system in India. This has given us a wealth of actionable information, helping us to achieve greater levels of patient satisfaction. Some of our units have a Google satisfaction score in excess of 4.5 out of 5.0, an industry rarity!

This story is from the April 2019 / Volume 14 - Issue 4 edition of eHEALTH.

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This story is from the April 2019 / Volume 14 - Issue 4 edition of eHEALTH.

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