eGov
Rajasthan Sampark Playing Key Role in Public Grievance Redressal Image Credit: eGov
Rajasthan Sampark Playing Key Role in Public Grievance Redressal Image Credit: eGov

Rajasthan Sampark — Playing Key Role in Public Grievance Redressal

One of the significant projects launched by the Government of Rajasthan is “Rajasthan Sampark” which aims to enable the common man to reach the departments of the State Government to address their queries and concerns, through Information Communication and Technology (ICT) interventions, observes Elets News Network (ENN).

An Initiative Empowering Citizens

As part of the unique initiative, a centralised platform, where any citizen of the State can lodge his or her grievances to the respective departments, has been provided to all citizens.

The whole mechanism primarily consists of a State-level call centre with integrated web portal which acts as a single point of contact for addressing and redressing various citizen-centric queries and grievances related to government services.

Citizens can lodge their grievances against any government department/ office through this portal and the grievance is then further sent to the respective office/ department for redressal.

Through Rajasthan Sampark, the Government of Rajasthan intends to achieve all important aspects of good governance viz. robust delivery system, transparency, communication, grievance redressal and sensitivity towards citizens.

Rajasthan Sampark IT Centres — A Unified Service Delivery Platform

Rajasthan Sampark IT Centres set up across Rajasthan ensure efficient delivery of services to people in an integrated and easily accessible manner.

Coverage up to block-level has now been achieved and setting up of centres up to Panchayat level is in progress with Rajasthan Sampark IT Centres at each District Collectorat


Read unlimited Articles & Magazines with Magzter GOLD
Try FREE for 7 days

More from eGov