At a time when there are multiple technologies and their diverse applications available in the market, how do you strategize an integration program that assists the business in their operations? “The mantra to being a successful CIO is to stay connected to the business.”
Which business opportunities do you think you can get the most value for your investment by applying Digital Transformation Technologies?
Hindware is a 58 years old organization. Apart from the popular Sanitaryware business, Hindware has seven other businesses under its group. The company has been investing in technology for many years. The management has now realised that this is the time to synergize the entire IT investments that we have made and to integrate everything. My role here is to integrate all the eight businesses using the best of the Technologies.
When it comes to Technology, we have the SAP system in place for our transactions. But over and above we have also built up a lot of Analytics there. So, the business decision making across the Globe is actually happening based on the transactions which are coming from SAP and on the Analytics form the online dashboards. So, we have gone on to enable all these dashboards on mobile devices, so that the business owners are able to take a quick decision.
We have also moved on to Hybrid Cloud. So, in addition to having our own in-house data centres, we also have a cloud body. The Hybrid model has enabled us to be faster in our operations. Specifically in the areas of Sales, Marketing and Logistics, we have been able to bring out new systems using latest Automation tools and Cloud solutions.
What is the need for this Integration? How has Technology been helping you in the process?
The need for Integration is present everywhere. Right from the top management, the board of directors, to our customers, dealers and distributors - everyone wants an integrated approach because as a company we are perceived as a group, Hindware. Under our new business, Consumer Product Division, we are coming up with a lot of IoT enabled devices for our end customers. There is a huge chunk of Technology Integration that is coming into these products. By integrating our businesses, we have been able to have a better control of our inventories, working capital, and give a better response time to our customers, dealers and distributors. We are also able to use our products to the best of their performance abilities.
What are the other areas where the application of digital technologies is bringing you better efficiency?
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