With the availability of technologies like IoT and AI, the Manufacturing sector stands to gain a lot in terms of efficient operations and mining of data for actionable insights.
Given the scale of operations that Uflex has over four continents, how is it that you deploy technology to bring in efficiencies when the environment across these different operations may be very different?
When we are talking about geographical spread, four continents, different time zones, what we have done as an organization, is that we have standardized the way we use IT. The core business applications that we use, is common across the time zones and geographies. In terms of even the infrastructure, the connectivity options, something which is not visible to the end user, but of course what is in the background, has been standardized. The way people access applications, the way they get onto their e-mail, etc. all of that is standardized. So, what we have done is that with the help of this standardization, we have been able to optimize our resources. We have been able to bring back all these support services as far as IT is concerned, back to India. It is all supported and run from India.
Now coming to the business operations, these core applications that we have, all business processes are mapped onto these. Every single transaction that happens as far as business is concerned, be it purchase, sales, or in terms of manufacturing, it is all done through IT systems. The optimization, be it in terms of the logistics, how you plan your production schedules, what is to be produced when, what is to be dispatched when depending on the customer preferences, all this gets optimized or is planned in the IT applications. And which brings enormous benefits to the business because we are then able to optimize and economize on the various costs that are there for running the business. At the same time, it has helped us be in better contact with the customers. We have actually deployed a particular portal wherein customers across geographies, are able to check in terms of the status of the order, what has been there transaction history, etc. all of this is available to the customers. This gives them a phenomenal belongingness with us. Being the manufacturing industry that we are into, we are more B2B, than B2C. So, this is how we create our relationship with our customers and that’s has helped the business.
Can you give us an example of the business process which you have most recently automated or revolutionized using technology?
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