Avaamo Builds Infrastructure To Offer Conversation-as-a-service (CAAS)
Enterprise IT World|April 2019
Avaamo Builds Infrastructure To Offer Conversation-as-a-service (CAAS)

Ram Menon talks about Avaamo’s goal to make conversational computing for the enterprise a reality.

Brief us about the company. What prompted the founders to start a Tech company?

Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise. Much of the technology in this area had to be invented. We have developed fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality. With seven patents and counting, we are building a new technology stack.

We provide an enterprise AI platform that tightly integrates tooling, data, and enterprise connectors to ensure designers, data scientists, and developers can design and deploy complex conversational applications in weeks.

We felt that the next great jump in enterprise software is conversational interfaces to talk and ask questions in enterprise systems. The rise of conversational interfaces whether in the enterprise or consumers, is a secular trend in human computer interaction. It is the first significant change after the invention of the browser. That idea germinated in us, ultimately leading to the foundation of Avaamo. We wanted to build a new platform to offer Conversation-as-a-service (CaaS) as a new kind of infrastructure.

Tell us about the services you provide through your venture.

Avaamo is one of the leading conversational interface providers to banking, insurance, and telcos in India. Many financial institutions choose Avaamo to implement conversational AI based interfaces using our technology due to our security, integration, back end systems and patented method to converse intelligently.

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April 2019