Capt Izham Ismail, CEO and Managing Director of Malaysia Airlines, tells Michael oh the challenges of running the country’s national airlines.
Looking back, what do you consider the defining moments in your first 100 days in this position?
I was apprehensive, in the beginning, about taking on this daunting task. However, there was a point when I realised there was no reason to be afraid because I have a strong team who are as determined as I am to make the company a success. Everywhere I went, I was reassured of their support and it gave me the confidence to be frank about the company’s situation and challenges, and how I needed them to get out of their comfort zone and work harder in ensuring we achieve our goal of becoming profitable. I also landed on my number one purpose, which was to champion the welfare and growth of my people, besides, of course, taking our customer experience to another level while driving revenue for the company.
What do you regard as the crucial factors for you to stay on top of your game?
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