Serves You Right
Robb Report Singapore|November 2020
Good service can make a difference when you’re dining out, but what are you looking for and what do you need to make the experience as good as it should be?
Andrew Leci
Serves You Right

“They also serve who only stand and wait.” – John Milton

WHY DO BRANDS fail? According to quite a few customer service impact reports that I’ve had the misfortune to plough through recently, a major reason appears to be poor quality and rude customer service. If this is true for a product, as I believe it is, I’ve come to the conclusion that the situation is even worse in the ultra-competitive world of restaurants and hospitality.

Dining out is such a pleasure. At least it should be. Liberated from the travails of having to cook, plate and even do the washing up afterwards – although I’m sure that most of us have dishwashers (some of them even have names) – we can sit back, relax and get fed. It’s one of the experiences that I look forward to the most at the end of days, and I approach it with verve, vigour and invariably high expectations.

This is just one of the reasons why, when things go wrong, the senses of deflation and disappointment are heightened. As a diner paying good money to have someone else cook for you, you have the right to expect certain standards, and it’s often frustrating when the food is good, and the overall experience is not.

This all comes down to service, and while customers will differ in terms of what they’re looking for – some like to be left alone, mostly, while others seem to enjoy hoverers at their beck and call – there are a few common denominators that almost everyone will agree create the ultimate dining experience.

This story is from the November 2020 edition of Robb Report Singapore.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.

This story is from the November 2020 edition of Robb Report Singapore.

Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.

MORE STORIES FROM ROBB REPORT SINGAPOREView All
Luxe Hold Hands
Robb Report Singapore

Luxe Hold Hands

'Tis the season for the best luxury collaborations across motoring, watches and fashion.

time-read
4 mins  |
February 2024
TIMELY PURSUITS
Robb Report Singapore

TIMELY PURSUITS

The CEO of Sincere Fine Watches, Ong Ban, on evolving expectations of luxury watch retail.

time-read
2 mins  |
March 2024
Don't Ride This Wave* *Unless your name is Hamilton, Slater or Moore
Robb Report Singapore

Don't Ride This Wave* *Unless your name is Hamilton, Slater or Moore

The 2024 Olympic surfing competition will be held at Tahiti's Teahupo'o, a monster swell that rears up over a razor-sharp reef. Going for gold could be deadly.

time-read
9 mins  |
March 2024
Carpe Diem
Robb Report Singapore

Carpe Diem

JW Marriott’s Stay in the Moment experience encourages guests to embrace the fleeting yet profoundly meaningful moments of life at JW Marriott Jeju Resort Spa.

time-read
4 mins  |
March 2024
A Week in Peru
Robb Report Singapore

A Week in Peru

Well-heeled epicureans can get a true taste of the South American country’s majestic landscapes, culture and cuisine with Scott Dunn Private.

time-read
4 mins  |
March 2024
Waves Of Memories
Robb Report Singapore

Waves Of Memories

Shaped by time and coastal embrace, Glenglassaugh’s Serpentine Coastal Cask Collection—aged since the 1970s—will inspire ruminations and reminiscences.

time-read
2 mins  |
March 2024
Heartwarming Spirit
Robb Report Singapore

Heartwarming Spirit

On the Kentucky Bourbon Trail, we make a stop at Michter’s, an all-American whisky distillery that’s more alive than ever.

time-read
7 mins  |
March 2024
Building Possibilities
Robb Report Singapore

Building Possibilities

A newcomer is poised to make a name for itself in the world of spirits—introducing Neit, maker of Irish whisky.

time-read
1 min  |
March 2024
This Month's Feed
Robb Report Singapore

This Month's Feed

Only the best dining and drinking spots in Singapore.

time-read
4 mins  |
March 2024
In The Studio With Annie Morris
Robb Report Singapore

In The Studio With Annie Morris

Between multiple shows across three continents—not to mention a home renovation—the British artist has a lot to do.

time-read
4 mins  |
March 2024