Mom Needs IT Help Again

Reader's Digest Canada|July/August 2020

Mom Needs IT Help Again
I’ve become her always-on-call tech assistant
Craig Baines

LATELY, WHEN “MOM” pops up on my call display, I look at my phone, sigh heavily and think, “What now?” At almost 80 years old, my mother seems to have more tech gadgets than I do, and yet she’s hopeless when it comes to basic troubleshooting. Whether I like it or not, I am her dedicated tech support. I eld calls about her laptop, smartphone, printer, scanner, universal remote, Wi-Fi network, Bluetooth speaker, and ultrasonic toothbrush, just to name a few. Twenty-four hours a day. Rain or shine.

If you have been similarly conscripted, here are some tips from the trenches:

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July/August 2020