National Digital Health Mission
Investors India|September 2020
National Digital Health Mission
The new tech-driven future of the Indian healthcare industry….and how it will impact insurance policy purchase and claim settlements in future.
Jyotsna Joshi

Outbreak of Covid influenced each of our lives in some way. We all had some good and some not so good experiences. Some experiences turned into habits in these months. Socially disconnected, yet digitally connected people reached out to internet for every small and big thing, most of the purchases were made online.

A different side of the healthcare industry was seen as people started preferring to do all things virtually

In march, as India began to come under the impact of Covid and the number of coronavirus positive cases started growing, the demand for life and health insurance policies saw a surge. As per reports, some companies registered an approximate jump of 35-40 per cent jump in the online sales of health insurance, and nearly 20% in life insurance during this period.

Online Healthcare consultation too recorded a jump of 500 per cent if we take the reports of a leading online platform to be accurate. It also stated that 80 percent of them were first-time telemedicine users. Also, 44 percent of the users were from non-metro cities.

There is a dramatic surge in the number of online users in the Healthcare sector. Activities that were previously considered possible only in-person has broken that criteria and have made possible virtually.

The future of Indian healthcare industry is on a verge of transformation and will be completely tech-driven.

On 15th August, the Honorable Prime Minister of India took a leap forward and announced the launch of the National Digital Health Mission (NDHM), creating a digitally enabled healthcare ecosystem . The Rs 144-crore NDHM — to be led by the National Health Authority (and not the health ministry) — aims to create a digital ecosystem for healthcare through the creation of personal digital health IDs, unique identifiers for doctors and health facilities, and personal health records.


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September 2020