Role of Emerging Technology in Building Smart Hospitals
eHEALTH|March 2020
Role of Emerging Technology in Building Smart Hospitals
In the wake of huge patients’ expectations pertaining to quick service, less waiting time and hassle free comprehensive experience, smart hospitals hold a huge significance today. With cutting-edge technologies like AI and ML, these hospitals are automating and optimizing various processes to ensure best care to masses, writes Dr Mervin Leo, COO, Aware Gleneagles Global Hospitals, L B Nagar, Hyderabad for Elets News Network (ENN).
Dr Mervin Leo

The term ‘Smart Hospital’ refers to a hospital which is working towards building an ecosystem using digital tools which help in quick & efficient decision making. If we closely observe, we notice that today’s customer (essentially a ‘patient’) is smarter and more aware.

These days, basic expectations of a patient while visiting a hospital is all about faster service, less waiting time and comprehensive patient experience. Hospital reviews like Google reviews or YouTube testimonials are also one of the major deciding factors for a patient to choose a particular doctor or hospital.

This continuous change in the external environment enables both the consumer & provider to take relevant measures to live up to each other’s expectations. I would like to highlight below few of the industry-related initiatives which are practiced across the globe:



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March 2020