The term ‘Smart Hospital’ refers to a hospital which is working towards building an ecosystem using digital tools which help in quick & efficient decision making. If we closely observe, we notice that today’s customer (essentially a ‘patient’) is smarter and more aware.
These days, basic expectations of a patient while visiting a hospital is all about faster service, less waiting time and comprehensive patient experience. Hospital reviews like Google reviews or YouTube testimonials are also one of the major deciding factors for a patient to choose a particular doctor or hospital.
This continuous change in the external environment enables both the consumer & provider to take relevant measures to live up to each other’s expectations. I would like to highlight below few of the industry-related initiatives which are practiced across the globe:
BUILDING SMART HEALTHCARE SYSTEM WITH SMART NOTIFICATIONS
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