Dell quietly fixes charging issues with some XPS 17 9700 laptops
PCWorld|September 2020
Dell quietly fixes charging issues with some XPS 17 9700 laptops
Dell said a vexing charging issue impacts a ‘limited number’ of XPS 17 9700 laptops.
GORDON MAH UNG

Dell has confirmed that charging issues with some of the company’s new XPS 17 9700 laptops, as well as some of its Precision 5750 corporate laptops, have been identified and fixed.

The problem came to light when Dell XPS 17 9700 review units tested by Notebookcheck.com (which first reported it [go.pcworld.com/1srp]) and PCWorld exhibited the strange behavior of discharging their battery while plugged in (go.pcworld. com/chpb), if the laptop was under heavy load. To help diagnose the issue, PCWorld sent its review unit and charger back to Dell for analysis.

PCWorld replicated a reported issue with the XPS 17 9700, where it discharged the battery under heavy load when the laptop was plugged in.

Dell confirmed what had been observed, and said it was resolving the matter:

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September 2020