Know your clients
Implement ways to understand your clients and build better relationships with them than your opposition. Look at the lifetime value of your clients – their repeat business. Client retention is easier than taking on new clients, so don’t let yourself or team get complacent. Even in the ‘digital’ time we find ourselves in, personal attention and interactions are important.
Your staff
You can laugh and cry with your staff, be happy for them, but never forget it is a business relationship. Your staff are employed to obtain results.
Find staff that display a great attitude, and fit your personal and business values. Pay them more than the market rate, and push them to be more effective and efficient.
Your leadership and management style
This will differ and should change as your business grows - there is a big difference in managing 4 staff as opposed to 20.
Learn about leadership and demonstrate it by setting the example. It is an “every minute of the day” thing – not when you feel like it. Personally for me, leadership and management are the biggest challenges facing SME owners in SA. Get a handle on your people skills!
Work on your business and not in your business
This story is from the October/November 2020 edition of Your Business.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the October/November 2020 edition of Your Business.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber? Sign In
61% of South African SMMEs Planning For Growth
Mastercard SME Index
Selecting A Collections Partner
Key considerations and insights...
Recipe For Success
Key ingredients for a successful partnership between e-tailers and their software developers.
Our Success. Your Success.
The need for business training to improve bottom-line results in businesses across the country has never been greater.
How Small Businesses Improve Revenues In Tough Times
While many small businesses were able to adapt to lockdown in the short term, new challenges emerged when it came to returning to physical workplaces. Modern workforces, for example, are fragmented, while exposures, health and safety concerns frequently disrupt operations. How do we cope with these and many other related difficulties?
Making An Impact
Every year in August we take the time to celebrate women and reflect on the tremendous efforts they make to shape our society.
The Hidden Value Of Outsourced IT Resources
The IT needs of today's businesses are constantly evolving, making outsourcing a very attractive option that can offer a number of compelling benefits for businesses, small or large.
Networking At Virtual Events
Just because you can't shake hands and pass around business cards, doesn't mean you can't network at a digital event.
7 Questions To Ask A Prospective Digital Media Partner
If you are looking to outsource your digital marketing function to an agency, here are some question to ask before signing on the dotted line.
Riches And Beyond
Empowering the next generation of entrepreneurs
