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Food Delivery Food Delivery App Restaurant Grocery Store Image Credit: The BOSS Magazine
Food Delivery Food Delivery App Restaurant Grocery Store Image Credit: The BOSS Magazine

The Impact Of Food Delivery Services

The rise of food delivery services is causing restaurants and grocery stores to adapt, and the services themselves to innovate

Matthew Flynn

Food delivery has come a long way since the Noid was terrifying Domino’s drivers and customers with threats of cold pizza. Last July, Swiss investment bank UBS issued a report predicting that the global food delivery service business will be valued at $365 billion by 2030. This number includes takeout apps (GrubHub, DoorDash, etc.) and meal kits (Blue Apron, HelloFresh), along with grocery delivery services such as Instacart.

When a relatively new trend becomes such a massive worldwide force, there are sure to be repercussions. Grocery stores and restaurants need to rethink their business models to accommodate a new type of customer, while delivery services need to find ways to stand out from an increasingly crowded field.

RESTAURANTS ADAPTING

For some restaurants, the surge in delivery business is a double-edged sword. They appreciate the extra business but are forced to find more space for pickups while not interfering with the dining experience of customers in the restaurant. Eatsa, a San Francisco based restaurant that has been an early adopter of automation, has proposed an innovative solution with its Spotlight Pickup System. Essentially a “smart shelf,” the Spotlight connects to Uber Eats and GrubHub, displaying the customer’s name for easy pickup without waiting in line at a restaurant. The shelf contains sensors alerting staff when a meal has been picked up or when it may have been left on the shelf for too long and needs to be remade to maintain high quality.


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