The rise of food delivery services is causing restaurants and grocery stores to adapt, and the services themselves to innovate
Food delivery has come a long way since the Noid was terrifying Domino’s drivers and customers with threats of cold pizza. Last July, Swiss investment bank UBS issued a report predicting that the global food delivery service business will be valued at $365 billion by 2030. This number includes takeout apps (GrubHub, DoorDash, etc.) and meal kits (Blue Apron, HelloFresh), along with grocery delivery services such as Instacart.
When a relatively new trend becomes such a massive worldwide force, there are sure to be repercussions. Grocery stores and restaurants need to rethink their business models to accommodate a new type of customer, while delivery services need to find ways to stand out from an increasingly crowded field.
RESTAURANTS ADAPTING
For some restaurants, the surge in delivery business is a double-edged sword. They appreciate the extra business but are forced to find more space for pickups while not interfering with the dining experience of customers in the restaurant. Eatsa, a San Francisco based restaurant that has been an early adopter of automation, has proposed an innovative solution with its Spotlight Pickup System. Essentially a “smart shelf,” the Spotlight connects to Uber Eats and GrubHub, displaying the customer’s name for easy pickup without waiting in line at a restaurant. The shelf contains sensors alerting staff when a meal has been picked up or when it may have been left on the shelf for too long and needs to be remade to maintain high quality.
This story is from the March 2019 edition of The BOSS Magazine.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the March 2019 edition of The BOSS Magazine.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber? Sign In
Life in pink
La Vie en Rose, Canada's beloved specialty retailer, is on the verge of completing a seven-year digital transformation. Here's how they did it.
TRAIN YOUR BRAIN FOR LONG TERM HEALTH
WHEN IT COMES TO BRAIN FITNESS, SIMPLE CHANGES CAN YIELD SUPERIOR RESULTS
FREEDOM OF CHOICE
MENU CUSTOMIZATION IS EMPOWERING DINERS AND DRIVING BIG REVENUES
GETTING TO GIVE
VIRGINIA COMMONWEALTH UNIVERSITY SCHOOL OF DENTISTRY MERGES EXCELLENCE AND UNIMPEACHABLE IN BUSINESS CARE WITH BLOCKBUSTER RESULTS
LITTLE BY LITTLE
NANOTECHNOLOGY IS IMPROVING MANUFACTURING IN WAYS BIG AND SMALL
The Heart of Hospitality
For procurement and supply chain leader Provista, creating a true community of c customers is the secret to their success
'AS BIG AS THE INTERNET, IF NOT BIGGER'
THE HOSTS OF AI FOR HUMANS ON AI'S POTENTIAL FOR GOOD, BAD, AND DOWNRIGHT SILLY
They Have It Covered
Yong Lee (Lee) and PHP Agency use tech innovations to inject life back into life insurance
SEE FARTHER, MOVE FASTER
BUILDING TRULY AGILE SUPPLY CHAINS
Flavor Fascination
AS A UNIQUE GLOBAL FLAVOR DEVELOPER, CITROMAX BUILDS ITS HERITAGE AND SUCCESS ON TASTE AND A QUEST TO BRING NEW SENSATIONS TO THE TABLE