Adaptability and empathy are key to sail through uncertain times: DIAL's CEO
People Matters|September 2020
In an exclusive interaction with People Matters, videh Jaipuriar, Chief Executive Officer at Delhi International Airport (DIAL) shares insights on how the aviation industry is coping with the ongoing COVID-19 crisis, how DIAL is undertaking technological interventions as well as creation of alternative infrastructure to create a safer travel environment in these times, and the critical role that leaders are playing in this transition
Yasmin Taj
Adaptability and empathy are key to sail through uncertain times: DIAL's CEO

While the global disruption caused by the COVID19 pandemic has impacted almost every industry and business, one of the hardest hit industries, with the restrictions on travel worldwide, has been the aviation sector. The actions that government, industry leaders, and individual aviation companies take during this period will influence how deep the crisis reaches, how long the effects last, how quickly the industry recovers, and to what extent the industry will be transformed. While there are multiple factors that will play a key role in this comeback for the aviation industry, the role of technology and leadership would be paramount.

In this exclusive interaction, Videh Jaipuriar, Chief Executive Officer at Delhi International Airport Pvt. Ltd. (DIAL) shares his views on how the aviation industry is adapting to the rapidly changing business conditions, how organizations can double down on tech to thrive in the new normal, the technologies and digital innovations DIAL is employing to adapt to the new normal, and what are the essential traits people are seeking in their leaders in such times.

Jaipuri has been the Chief Executive Officer of DIAL since December 2017. He has over 30 years of experience in diverse sectors such as infrastructure, chemicals and FMCG across products and services in B2B and B2C segments. Prior to joining DIAL, he served as Managing Director of Jubilant Industries Ltd. He has worked with various other companies including Bunge India, Blow Plast Ltd. and Britannia Industries Ltd. He has obtained a Bachelor’s degree in engineering from the Indian Institute of Technology, Delhi and Master’s degree in Marketing from Jamnalal Bajaj Institute of Management Studies, Mumbai.

This story is from the September 2020 edition of People Matters.

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This story is from the September 2020 edition of People Matters.

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