Hundreds of restaurants had to close their dining rooms to slow the spread of COVID19. With self-isolation becoming important and dine-in and takeaway, no longer an option, restaurant business has been badly impacted. Delivering food online is the only option left to stay afloat.
Popular food aggregator apps such as Zomato and Swiggy are promising ‘contactless delivery’ to their customers and big fast food brands such as Dominos India and McDonald’s are revamping their processes to focus on hygiene.
What is Contactless Delivery?
The pace at which hygiene protocols are being adopted indicates how unpredictable the survival of foodservice players has become. Thermal guns to check temperatures of kitchen staff and riders, use of protective gears, maintaining distance within the kitchen and a thorough scrub down of chairs, tables, doorknobs, and countertops has become a norm. Apart from this, contactless delivery - where an order is left at the consumer’s doorstep or designated drop-off point - is the new normal.
Some restaurants and delivery services have implemented contactless delivery to further prevent spreading Coronavirus between delivery drivers and customers. Further, the service also helps these operators to lure customers on growing hygiene awareness.
Contactless Food Delivery by Delivery Aggregators
Food delivery aggregators like Zomato and Swiggy are providing contactless deliveries only to those who have opted for a prepaid order and not cash on delivery.
Customers check on the ‘No Contact’ option at the time of ordering the food on the app. The delivery partner leaves the food outside the door and call the customer to confirm the pickup.
This story is from the April 2020 edition of Images Retail.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the April 2020 edition of Images Retail.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber? Sign In
How can Brands Delight Customers?
A look at strategies to bring customers back and turn them into potential brand advocates
Smaaash Mulls VR-only Arcades in Future
Avanish Agarwal, Consulting CMO, Smaaash sheds light on business, expansion plans and more
Meesho is Built Upon the Bedrock of Technology
Nilesh Gupta, General Manager, Growth at Meesho shares his insights on the growth factors, technology and relevance of the brand in tier 2 cities and beyond
High Streets Emerge Top Leasing Choice for Luxury Brands in 2023, Malls Remain Second
Malls remain the second most preferred luxury realty category, with 300% Y-o-Y growth with high streets lead with about 45% share in India’s overall luxury retail leasing in 2023
Special Events in Malls
Nexus Select Citywalk and Kiran Nadar Museum of Art (KNMA) organised the collaborative exhibition, ‘The Art Maze; from March 24 to March 31, 2024. Inspired by the works of prominent Indian artists - Lakshman Pai, Raja Ravi Verma, Jamini Roy, SH Raza, and Vivan Sundram; The Art Maze aimed to portray an immersive journey into the world of artistic expression for the participants anve d visitors.
CRA Realtors: Inspiring Trust
CRA Realtors boasts about 70% repeat customers, which speaks volumes about the trust the real estate agency has inspired over more than 18 years of existence
Why South India is Witnessing Renewed Retail Surge a
Industry leaders on the factors propelling retail growth in South India and their projections for future expansion metrics in the region
Tier 2 Cities Lead with 64% of March Store Launches
About 48 of all the new stores opened in March 2024 were in non-metros
5 Top Indian Jewellery Brands with the Strongest Retail Footprint
These homegrown jewellery retail gems have been instrumental in shaping the country’s jewellery sector and continue to shine bright amidst stiff competition on the global stage
Demand for Lab-grown Diamonds to Double by 2030. Here's Why
Exploring the different facets of this emerging segment that is increasingly attracting retailers, investors and consumers to it
