Turn of the decade
Hospitality Talk|January - February 2020
2019 has been an interesting year for the industry. While there were a few hiccups, the industry did combat them efficiently and swiftly. We speak to industry stalwarts to know their outlook for 2020 and the lessons learnt in 2019.
Kanchan Nath
Turn of the decade

J.B. SINGH

President & CEO InterGlobe Hotels

OUTLOOK 2020

We enter 2020 with enthusiasm and hope. We expect the operating performance to generally improve as the fundamentals of the industry remain strong with a slowing supply graph and an improving demand curve which has historically been in the 8-10 percent range.

We have 6 hotels with a total of 1000 rooms under active development and are currently pursuing some very promising fresh deals in Pune, Goa, Mumbai, Hyderabad, and Bengaluru.

On the policy front, we have been in dialogue with the government and the Ministry of Tourism on several aspects of the industry, especially around the GST levied on civil structure (which does not allow for input credit) and parking norms (which are very onerous across the country).

SENTIMENTS 2019

2019 for us started with the opening of Ibis Kolkata, the 19th ibis hotel in the country with a total count of 189 operational rooms. This was a much-anticipated addition in our portfolio because it was the rollout of our new generation design which has completely refreshed the look of both our public areas and our rooms. Our rooms now boast of a large panoramic window (to let in ample sunlight), a sofa instead of a long work table so that the guest has a place to sit while working or for entertaining guests, a tactile finish wardrobe with a space within it for tea/coffee maker and large wall unit for our television (32’’ instead of 28” earlier).

This story is from the January - February 2020 edition of Hospitality Talk.

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This story is from the January - February 2020 edition of Hospitality Talk.

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