Lending A Helping Hand

Forbes India|June 19, 2020

Lending A Helping Hand
Teams going out of their way to ensure the smooth functioning of banking, IT and health services
ANJAN DAS

The Covid-19 outbreak has compelled us to see the world from a new perspective. While many have been working from home, some others have been out there, providing the smallest of assistance to those in need. In the second part of our Covid-19 Warriors photo series, we feature teams that are working together to ensure help is always at hand even in these uncertain times.

HSBC India

HSBC India began preparing for the pandemic as early as January. It formed a multifunctional crisis response team and conducted daily reviews to identify gaps across the IT and health and safety aspects. A business continuity plan was made for its branches in the country. Additional laptops and virtual desktop infrastructure were arranged and moved across states so that its staff could work from home. In fact, it chartered a cargo plane to deliver around 600 laptops to its service centre in Bengaluru to ensure there is no disruption in banking services. The bank’s staff in Pune worked all night—while following social distancing norms—to ensure the laptops were packed and couriered. In addition, internet bandwidth and VPN capacity were enhanced. New collaboration tools were introduced to support ease of video conferencing. Safety measures such as temperature screening and training security staff on COVID-prevention measures were also taken. The bank even prepared its staff to return to work by following government guidelines. In fact, Pawan Kumar from the IT team came to work and participated in late-evening calls to provide support to the staff although his daughter was hospitalised.

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June 19, 2020