On the second day of 38th edition of Express Food & Hospitality Expo concluded at Hitex Exhibition Centre, Hyderabad, general managers of leading hotels in the city touch-based with each other at the GM’s Conclave roundtable discussion on the rising concern of attrition in the hospitality industry and their dynamic approach to maximise employee retention.
The panel discussion was titled, ‘The Manpower Challenge’. The esteemed panelists were Soumitra Pahari, GM, Mercure Hyderabad KCP; Alok Kaul, GM, Radisson Hyderabad HITEC City; Akhilesh Kumar, GM, Royal Reve Hotel; Peter Pulliattu, GM, Fortune Park Vallabha; Rubin Cherian, GM, ibis Hyderabad Hitec City, and Imran Khan, zonal manager Operations (South), IntelliStay Hotels.
Noting their views about the challenge that has been existent in the industry for long now, Pulliattu observed that the first challenge is getting quality manpower. “People have moved out to other industries although they pursued a hotel management course. We were in our comfort zones, but now we are moving,” he exclaimed.
Pahari opined that the manpower challenge has always been there in the hospitality industry. Reasoning the increase in attrition rates, he justified, “From 2000-2008, people were looking for a standard of living, now the scenario has changed, quality of living has changed. However, that of people in the hospitality industry has remained the same as in 2000 with intensive work hours, staying away from families, etc.”
Cherian, from AccorHotels too, clarified that the millennials, seeking jobs in hospitality, want fast money. “They do not want long working hours and too much pressure. In Hyderabad which is also known as the startup city, the millennials have many options here with better salaries, due to which the employee turnover rates have been on the rise in the city.”
This story is from the October 2019 edition of Express Food & Hospitality.
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This story is from the October 2019 edition of Express Food & Hospitality.
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