How extensive is the use of IT in India?
you have to go to the villages and see. They are more youTube savvy than you and me. Sure, you can’t compare with what’s happening in the metros, but what’s happening out there is an eye-opener. Innovations are happening in every sphere. If you look at China, students can’t enter into a school without facial recognition. In Delhi government schools, if a student doesn’t attend school, an SMS goes to the parents saying the student hasn’t come. I’ll not call it so much an innovation, but in terms of technology deployment, you see more an more that it is happening. Because of this, the consumer behaviour is changing.
How is data center evolving in different sectors? Is there a difference or is it the same model that works everywhere?
No, it was the finance sector that adopted technology deployment of data centers first. Then the manufacturing and ERP systems came into play. In terms of technology deployment, the financial sector is obviously at the forefront. Second level is the IT-related services. The third vertical which deploys technology are the R&D labs. Especially in South India, all the technology labs of global organizations are there. They’re doing a lot of research because they are R&D labs. So, they have massive data centers. Healthcare is another one which is picking up. Media is picking up because of the HD video formats. With the digital India movement, you’ll see the agriculture sector coming into play.
There’s going to be a far more interaction between the companies that are producing fertilizers, technologies, seeds, etc. It’s educating the farmers about sowing the seeds, taking care of the crops etc. Distant education and e-learning are growing, but I guess with the infrastructure improvements it will pick up. Retail and logistics will come into play in terms of freight management, optimizing delivery schedules etc. Online deliveries are mapped to avoid traffic congestion etc. So, you’ll their data growing. So, I’d say these are 5-6 sectors which will use technology to the maximum.
What are your thoughts about the emerging technologies such as AI, Ml, IoT, etc?
These are all I’d say, supporting technologies. you already have Alexa, which translates human voice into digital signals goes into the database and gets the required information, shows that ML is being used. use of it in customer service such as chatbots is growing. Are we happy with it? No, we are not happy. We have a long way to go to make it customer-friendly. Right now, these technologies are going through a learning curve. AI is used in very specialized, high-end areas. They will come into play to help us in our work in manufacturing, production etc. Today everything is an IoT. your car is an IoT. A Mercedes today would have more than hundred sensors. By all counts it is an IoT device. Different industries will adopt these technologies differently.
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