Milind Lakkad, who has completed just nine months as chief human resources officer (CHRO) at Tata Consultancy Services (TCS), India’s largest IT services company, has to pay attention to scores of issues every day. One issue of late has been the worldwide outbreak of coronavirus. It is not an easy task considering that TCS operations are spread across 46 countries and its 4.46 lakh-employee base is made up of people from 146 nationalities. The company has asked its employees to work from home and has created core groups to address their issues.
The grim news notwithstanding, the IT giant’s focus has been to make each employee a “Happy TCSer” for which it drives four key behaviours — follow your passion, stay hungry, commit to lifelong learning and thrive together. “Learning is ubiquitous in TCS. Formal and informal learning opportunities are available to everyone. Our state-of-the-art learning ecosystem enables our associates to follow their passion, embrace continuous learning and consistently deliver high performance. Internal digital platforms such as Fresco Play gamify and encourage anytime, anywhere learning,” says Lakkad. The company feels this is important as, considering the increase in focus on local hiring, there is an urgent need to build a “One TCS” culture globally. That is why TCS learning programmes are rolled out globally and employees are encouraged to learn new technologies, work with new customers and stay relevant.
“The culture of lifelong learning and innovation has given TCS the ability to cycle through technology and business model changes,” says Lakkad. For example, it has reskilled 3.3 lakh employees in digital technologies. “The idea is that you should be able to learn things quickly, through nano courses, learn through nano videos (20 minutes), apply your knowledge, and move on to learning the next thing. We have virtual labs and an online playground for handson practise,” says Lakkad.
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April 05, 2020