Vanamala Srinivas, CEO of the Gayatri Cooperative Urban Bank, has taken the bank on the path of digital transformation successfully.
Mehul Dani: How have you upgraded technology infrastructure to handle customers and transactions growth in 2020-21? How many more ATMs have been added in the current FY?
Vanamala Srinivas: We have upgraded our CBS, mobile banking application and data center in accordance with the growth in volume of transactions. Also, we have replaced all the 44 ATMs instead of upgrading old machines for being EMV compliant. In this way, the efficiency of the machines is increased and time for transaction is lot better now. It has enhanced customer experience as well. Moreover, we have added 6 additional machines to meet the customer flow at ATMs.
What are the usual topics training of the staff? Please give details of training programs undertaken in the current FY so far.
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