Banking Frontiers|June 2020
Arun Chaudhry explains how Motilal Oswal Financial Services combines the best of human touch and technology to optimize the client experience
Motilal Oswal Financial Services, while being a leading player in the financial services realm using cutting-edge technology, does not operate in the extremes of manual or digital. Rather it believes that the best of both is needed by any client. In its business, the advice is an important pillar and it matters even more in current times. According to the company’s senior group vice president for Online Business & Product Development, Broking and Distribution Arun Chaudhry, the company’s digital strategy works on the physical model wherein it combines the best of human touch and technology to optimize the client experience. “A human touch always helps in dire times. This is where our model fits the best and the client gets the best experience. We have used technology to the fullest and made sure our business is not only maintained but also scaled up,” says he.
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