“One of the most important best practices I’ve learnt is not to jump into anything straight away. For instance, if a client says she doesn’t like the colour red, instead of offering alternatives, I will ask why and try to understand where that dislike stems from. This helps you understand the client better. This habit is also applied when dealing with other people in my life, like my staff or consultants. I am constantly asking who, what, why, when and how.
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