'Plan to recruit 20K by end of this year, surpass the 100K mark'

Nasdaq-listed business process management company (BPM) Concentrix Corporation has experienced substantial growth in India over the past decade, with employee numbers slated to surpass 100,000 this year from 80,000 at present. It reported revenue of $7.1 billion in 2023, of which India contributed $898 million. The company sees India as a key market for both talent and market opportunities and expects its revenue from the region to cross $1 billion by the end of this year. CHRIS CALDWELL, president and chief executive officer of Concentrix, discusses the company's hiring plans and growth strategy in an exclusive video interview with Ayushman Baruah. Edited excerpts:

What are your growth plans for the India market?

We have been in India for a little over a decade, and we have grown from less than a thousand people when we first started to about 80,000 people.

We plan to hire about 20,000 people by the end of this year, surpassing the 100,000 mark.

There is a significant uptick in the hiring of net new incremental jobs. It's not backfilling attrition. We have a fairly strong technical development centre in Hyderabad, but we are also seeing an increase in need, so we are looking at opening a second development centre within India at scale.

There is no other place in the world where you can scale up as much as you can in India around banking and financial services and health care, both from the point of view of the quality of staff and the depth of expertise you can get.

Are they mainly engineering talent that you will hire?

About 40 per cent of the talent will be in technical development roles, about 20 per cent will be in revenue sales generation, and the rest will be operational delivery talent.