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In this issue

In the early decades of the information age, tech support professionals — the guys who could fix your malfunctioning PC, or build a new one from scratch — were close to the top of the IT food chain. In 2018, many are in danger of being replaced by machines. This issue of the magazine includes results from our Computer Support Technician Certification Survey, advice for support professionals who want to become their own bosses, and more. We also make the acquaintance of Martin Ballard, who walked away from a prosperous family business to teach high school kids about computers.

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