In this issue

Now Twitter Is Taking On Trump?
Why Jack Dorsey decided to finally get tough on the Tweeter-in-Chief.

The MS Misery
Holland America Line sent hundreds of vulnerable passengers out to sea on the Zaandam at the height of the pandemic..

U.S. Health Care Flunks Its Most Important Exam

We spend $4 trillion a year, yet we were totally overwhelmed by Covid-19

10 mins

Liability Risks Come Back to Work, Too

Without a vaccine, some returnees will get sick, and businesses may end up in court

5 mins

The New Normal at An Indian Outsourcer

HCL has started bringing its 150,000 workers back to the office. It’s not business as usual

4 mins

Call Centers Can't Simply Stay Home

Concern about data security, power outages, and poor internet service fuels a return to offices

4 mins

Why Drug Reps Are Prescribing Zoom

A business that’s long relied on face-to-face sales adopts social distancing in the Covid age

5 mins

What Are Investors Thinking?

The U.S. stock market has climbed back even with the country in crisis. Psychology is part of the story

4 mins

The Shrimp Are Going Online

Small European companies that have embraced e-commerce have better odds of surviving the crisis

5 mins

Better Cops? Or Fewer Cops?

Sweeping proposed reforms of American policing vie with calls to defund it

4 mins

Tweet Storm

Twitter CEO Jack Dorsey has chosen an interesting time to pick a fight with his most important user

10+ mins

THE PARIAH SHIP

The cruise industry was already in a Covid-19 crisis when the MS Zaandam set sail. Yet Holland America was unprepared when people began to fall sick and country after country turned the ship away

10+ mins

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