The next few years for retail will be about combining digital and nondigital options as consumers demand more seamlessness on all retail channels. Businesses are increasingly employing data science and AI to enhance customer experience. The adoption of conversational commerce also rose in popularity as brands expanded their presence online through social media.

One such business is Indonesia-based telecom device retailer Erajaya, which combined online and offline shopping experiences by implementing an omnichannel strategy in its four business verticals. Joy Wahjudi, CEO of Erajaya, shares the company's vertical expansion strategies on page 10. Meanwhile, Singapore-based retailer Love, Bonito is building automation and decision modelling
to drive growth and efficiency across the organisation. Read our interview with CEO Dione Song, about the brand's strategy that develops actionable insights into fashion on page 12.

Speakers at the Retail Asia Summit 2022 discussed their forecasts for the industry in the next two to five years and the themes that will reshape the future of retail in the Asia-Pacific. Read the full event coverage on page 20.

In recent years, retailers’ digital transformation journeys have been one of the most recognisable breakthroughs that disrupted business. In recognition of the organisations that go beyond their capabilities in delivering quality experience to their customers, we are honoured to present the winners at the Retail Asia Awards 2022. See the full list of outstanding retailers on page 24.

Read on and enjoy!

In this issue, we take a close look at the latest trends in the Asia Pacific retail industry as it continues to adopt digitalisation strategies to evolve its marketplaces.

Indonesian convenience store chain Alfamart invests in a CRM platform to build knowledge and understanding of consumer shopping behaviour. 

E-commerce giant Zalora sees an increase in skincare and beauty products catering to men over the past two years. Retailers would need over 200 hours to digitise their inventories manually, but tech startup Fairmart claims this could be trimmed down to zero.

We sat down with Lazada Singapore CEO Wee Lee Loh to discuss the company's journey over the last decade, as well as how consumer behaviour has changed over time. Read the full interview on page 22. We also chatted with Figaro Coffee Group Chairman Justin Liu on how its pizza expansion Angel's Pizza propelled the food conglomerate’s growth in the Philippines. See the full story on page 24. In another exclusive interview, HappyFresh CEO Guillian Segarra shares how the e-grocer manages to keep its goods fresh and the delivery free of charge. Read the full story on page 32.

Read on and enjoy!

This issue's cover story is on the winners of the Retail Asia Awards 2021, which include Sri Lanka's GLOMARK, Australia's The Coffee Club, Singapore's FairPrice, and more. 

Another highlight is an interview with Lynn Dong, Alibaba Group's General Manager of Global Business Development Tmall Import and Export, on how the e-commerce giant is helping overseas merchants break into the lucrative Chinese market. 

In another exclusive, SM Supermalls President Steven Tan revealed how the company weathered the Philippine government's directive to shut down malls during the pandemic. 

Overall, the issue covers emerging standards and trends in e-commerce as more retailers augment their online presence.

Issue No. 03

Issue No. 02

Issue No. 01

Retail Asia is the industry magazine serving Asia’s dynamic retail industry. Each issue carries a balanced mix of articles which appeal to the C-level executives of large retail companies in Asia.

Editorial is composed of features, people profiles, analyses, and sector reports relevant to the retail, and supply chain companies in Asia. Each issue blends the right amount of industry talk, inside information and insight, and columns.

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