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In this issue

Tech Conflict - Impact of Technology on Management; DR MARKO SARAVANJA on the need to develop emotional intelligence; MEHERNOSH PITHAWALLA on why customer care is key to success at Godrej Security Solutions; STRATEGY - Rishikesha T Krishnan; MARKETING - Ambi Parameswaran, Rishi Jaitly; ANALYSIS - Sushil Saluja; RESOURCES - Aadesh Goyal, Lynda Gratton

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