Indian Management - March 2023

Listen To Your Customers

A good customer experience management strategy will not just help retain existing customers but also attract new ones.

The hand that feeds

Providing free meals to employees is an effective way to increase engagement and boost productivity.

Survival secrets

Thrive at the workplace with these simple adaptations.

Plan backwards

Pioneer in the venture capital and private equity fields and co-founder of four transformational private equity firms, Bryan C Cressey opines that we have been taught backwards in many important ways, people can work an entire career without seeing these roadblocks to their achievements, and if you recognise and bust these five myths, you will become far more successful.

For a sweet deal

Negotiation is a discovery process for both sides; better interactions will lead all parties to what they want.

Humanise. Optimise. Digitise

Engaging employees in critical to the survival of an organisation, since the future of business is (still) people.

Beyond the call of duty

A servant leadership model can serve the purpose best when dealing with a distributed workforce.

Workplace courage

Leaders need to build courage in order to enhance their self-reliance and contribution to the team.

Focused on reality

Are you a sales manager or a true sales leader? The difference, David Mattson, CEO, Sandler® and author, Scaling Sales Success: 16 Key Principles For Sales Leaders, maintains, comes down to whether you can see beyond five classic myths that we often tell ourselves about selling.

The right direction

The progress of any brand is directly proportional to the number of its happy customers.