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Welcome to the August edition of People and Management based on the theme of Managing Corporate Social Responsibility (CSR) at the workplace. One of the last bastions of resistance to CSR programmes within corporates often seems to be the HR department. Given the signifi cant range of issues owned here, that can be a real disadvantage. What are the corporate social responsibility issues that need to be managed in the workplace? The relationship between a company and its employees can have a big impact on another key relationship — that between the company and its customers. After all, whether the customer trusts and values the company is likely to hinge on the impression created by its human face.

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