In this issue

Every shopping mall has its unique way of serving
consumers and visitors – some malls may be more
traditional in their offerings while others more modern,
innovative in how they woo visitors. Some malls work
on bringing in better brands – both homegrown as
well as international, others concentrate on providing
entertainment and food offerings and yet others use
technology to keep themselves ahead of the rest.
Suffice to say fierce competition, the age of
digitisation and Omnichannelisation is drawing malls
out of their comfort zones, getting them to try the
unique at regular intervals to rake in consumers. One
sure shot method to bring in the footfalls is selling
experiences. The new-age consumer has enough
disposable income, lack of time, a plethora of mediums
to shop on and food tech platforms bringing the best of
cuisines to his doorstep. The only thing which can add
more value to this already well-served customer’s mall
visit is serving him experiences.
This theory is supported by a study by Walker, a
customer intelligence consulting firm, which reveals
that customer experience will overtake price and
product as the key brand differentiator by the year
2020. Malls today are providing a wide range of
services and experiences including discounts, offers,
exclusive events like midnight sales, buy online and
pick at store facilities, waiting lounges, 24*7 helpdesks,
digital screens and robotics manuals to guide shoppers.
Shopping Centre News’ November issue brings
you a detailed analyses of the need for consumer
engagement, and case studies on how malls have
prospered after implementing more services. The issue
also brings readers a feature on the role and impact of
Visual Merchandising in malls, how it is responsible for
more footfalls and eventually more conversions, and
why it plays a key role in deciding the brand’s fate by
attracting more shoppers.

Viviana Mall Increases Rooftop Solar Installation Capacity

Viviana Mall has increased its rooftop solar power installation by over 35 percent to 1,340 KVA.

1 min

Shopping Malls In Turkey On The Radar Of Asian & Arab Investors

Shopping malls in Turkey are attracting the attention of foreign investors, particularly from Arab and Asian countries, including China and South Korea, says a report published in Dailysabah. com. The interest has grown significantly with the increase in the number of tourists from these regions.

1 min

Indian Malls: Selling Experiences To Engage Consumers

A 2018 study by KPMG titled ‘Global Retail Trends 2018’ suggests that customer experience is more important than ever as retailers are striving to differentiate themselves in a challenging and crowded market. Consequently, experience per square foot will be the new retail metric to measure success…

10+ mins

KW Delhi 6: An Essence Of ‘Freedom Shopping'

With the promise of a delightful shopping experience to all, KW Delhi 6 is ready to write a new story of customer experience and to establish a new benchmark for success...

5 mins

Read all stories from Shopping Centre News

Shopping Centre News Magazine Description:

Shopping Centre News magazine – launched at the India Shopping Centre Forum on March 18, 2008 – is currently in its 11th year of publication. In its decade+ journey, the publication continues to thrive as a knowledge resource center that collects, analyses and disseminates information on the rich Indian shopping centre industry.

The mission of the magazine is to encourage the development and spread of sophisticated management paradigms and maintenance methods, keeping in context global benchmarks of the mall industry. The monthly magazine also provides a body of focused research into the architecture, aesthetic and design aspects of shopping centres.

The magazine – which is the foremost, most authoritative publication for the shopping centre industry in India – is now available every month and in an all new format. It will continue to act as a bridge between the shopping centre developers and the retail community to help forge a mutually profitable relationship.

Shopping Centre News’ subscribers include everyone from CEOs, to marketing, leasing and fund managers to retailers, architects and retail designers. For those who want to keep up-to-date across the latest developments and events in the world of shopping centres, the magazine is a must-subscribe.