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In this issue

2018 is drawing to a close. Th is is the year which saw Indian retail emerging as one of the most dynamic and fast-paced industries in the country due to the entry of several new players. Th e year has been lively, with the Indian Retail Industry growing at a CAGR of 13 percent to reach US $950 Billion. Moreover, the industry was at its peak as far as technology was concerned. Humanoid Intelligence, Artifi cial Intelligence, Bots, Cloud, Data, Magic Mirrors, Beacons … every day there are additions to the list of new technologies in the retail industry. While replacing manpower with technology is not a new concept in retail, the human touch of the business cannot be completely ignored. People have always been the appeal of the retail industry. Every shopper wants special treatment in a store. Th ey want to talk to retail associates who are attentive and well-informed about the product, while helping them choose what suits their requirements the most. Th e cover story of the December issue will walk readers through creating a balance between technologies and human beings – an equilibrium which will ultimately help retailers achieve higher levels of customer satisfaction. Apart from retail expert views, there is also a detailed report on what companies are doing to ensure friendly HR policies for their employees to bring down attrition rates. Th e issue also brings readers a special feature on Retail Employees’

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