Hotel Business Review - November - December 2017
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November - December 2017 issue Digital Access. - Magazine Details
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Magazine Description
In this issue
Resorts in India have graduated from mere weekend gateways to destinations for MICE and weddings. Here we have covered the evolution of resorts, in the context of the Indian hospitality industry. The digital age in hospitality, with focus on social media, the role of OTAs, and merchandising strategy in this digital age, is being covered in the Business Story. The Feature section deals with evolution of hotel lobbies, as effective hubs for both business and leisure. The Profile section covers an unconventional resort management company. Time management in hotel projects and many other interesting industry relevant topics enrich this issue.
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Hospitality Industry - Knowing The Future Trends
The hotel industry can be rough and tumble, but not if you have the right formula for success. The world is undergoing a major shift in decision-making and buying power, and it’s changing the hospitality industry. The only way to see continued success is to prepare for these inevitable changes. The varying and shifting mind set of the guests has to be gauged accurately to ensure the continuous popularity, recognition and reputation of the hotel. Ashok Malkani discusses about the need for the industry to gauge the new and future trends among the guests and their changing preferences for the success of the property.
Leading From the Front!
With more than two decades experience, Madhav Sehgal is a senior hospitality professional with expertise in leadership, entrepreneurial and networking skills coupled with astute business acumen and a proven track record of consistent delivery of core strategy and objectives. He is presently GM of Leela Palace Bangalore. With experience in multiple cities across India and a strong understanding of all micro-markets, holds equitable relationships in all segments while always ensuring the highest level of transparency and earning trust from all sources. Currently has led Leela Palace Bangalore to a rank of 1 of 6 in both ARI and RGI. He has always been leveraging segments and identifying opportunities in the highly dynamic and evolving market scenarios. Sharmila Chand in talk with him finds he is known for empowering and mentoring individuals on an ongoing basis and believing in leading by example.
Turndown Service
When doing a due diligence on any hotel property, assessment of its turndown service and its appreciation by guest inevitably becomes a point worth checking. However what is this turndown service and is it really important to the guest? If Housekeeping department in-charge of a leading hotel is to be believed, and there is no reason to not believe them, the service is as important and appreciated as any other star hotel service provided to make the guest feel special.
Future Kitchens
Future Kitchens are addressing higher productivity with cost effective operations where introduction of new technology has revolutionised the food industry. There is an opportunity to bring a \"new approach towards technology based food service systems using the latest but tried technology\".
Unraveling Loyalty
Loyalty is of great importance in any enduring personal and social relationship. It is also equally important in businesses, and that includes hotel business too, though loyalty in business differs in nature and practice than the loyalty exercised in personal and social relationships. But for some special types of service sectors like the hotel industry, an element of personalised touch to professionalism always gives an edge. Therefore the issue of loyalty should be viewed holistically for the hotel industry at large, if it wants to thrive despite its numerous bottlenecks and impediments.
Creating a Mark in the Global Wellness Industry!
Asif Fazlani is a young Entrepreneur with a dynamic personality. He is a far-sighted individual with excellent and strong business acumen and development skills with hands-on knowledge of directing the activities of all projects. His strong acumen has helped to support the company's strategic alliances and devise marketing strategies. A mark of his leadership skills, Fazlani has won numerous accolades for the companies he manages.
Room Service
To be served a meal on a tray in your bedroom is always a luxury. For most individuals at home this treatment is reserved for times when being pampered, while recuperating or as a special indulgence. In a hotel where you are a guest, away from home, often working hard to meet deadlines, room service sometimes becomes a necessity rather than a luxury.
Secured Measures
We often forget few incidences in life that were even sometimes life threatening and become complacent over the period of time. Few incidences which have devastated the hotel industry in the past should never be forgotten, as a reminder for us to remain cautious. Security is of utmost importance for the hotel not only for the safety of the guest but also the reputation of the hotel.
Hotel Lobby: The ideal spot for lobbying property's exclusiveness
Hospitality industry has to continuously adopt new ideas to attract the guests. Though a welcoming smile goes a long way, it is not enough to inject the \"wow\" factor in the welcome, which will make your hotel stand out from the other properties. With people's changing tastes it is imperative that hotels constantly keep up-to-date with their craving for something new and desirous. The first thing that a guest notices on entering the hotel is the lobby-its décor, facilities, et al. Thus lobby plays an essential role in the success of a property. Ashok Malkani tries to find out what brings exclusivity to the hotel lobby.
St. Regis Hotels & Resorts Opens St. Regis Goa Resort
St. Regis Hotels and Resorts, part of Marriott Bonvoy's portfolio of 30 extraordinary hotel brands, announced the opening of The St. Regis Goa Resort. The resort is a curated sanctuary between the Sal River and Arabian Sea near India's south-western coastal city of Goa, famous for its palm-fringed tropical beaches, historic Portuguese-era architecture, enticing seafood and distinctive culture. The St. Regis Goa Resort will feature the renowned hallmarks and vanguard spirit of the iconic luxury brand, such as its celebrated rituals, innovative cuisine and the bespoke St. Regis Butler service for guests.