Telecom operators deploy Big Data analytics and Al to extract insights that help in monitoring and diagnosing network behaviour for traffic and resource management and congestion control. Telcos also utilise it for preventive maintenance like Al-enabled closed-loop automation for fault management, for improving operational efficiency and quality of service (QoS/QoE management), and improving sales by combining customer demographic and past transaction data with social media monitoring, and providing a superior customer experience.
Al for IT Operations (AlOps) is an emerging field that focuses on enhancing and optimising IT operations using Al. Network security and sanctity are maintained through specialised Al by enabling Al at the edge as well as on the cloud. Al-equipped robotic systems are leveraged to provide personalised recommendations based on buyers' habits and preferences and improve pricing and restocking decisions. It also helps in reaching underserved or untouched markets and launching entirely new services to existing or new customers.
Al coupled with speech recognition has become a valuable tool in customer service management. To maintain revenue, it is essential to retain customers, where Al is used to predict customer churn.
This story is from the Mar,2023 edition of Voice and Data.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the Mar,2023 edition of Voice and Data.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber? Sign In
Can US AI copyright law impact Indian policymaking?
The proposed Act suggests compensating original creators for content that is used to train Gen Al. This can be a good middle ground for many in tech to follow
Rise of the connected cars
Advanced features like 5G, IoT, and AI are reshaping the automotive industry in India, promising enhanced mobility and safety for drivers
Navigating chaos: Securing trust in digital communication
Amid rising fraud risks, CPaaS tools offer a lifeline. SMS, though vulnerable, remains pivotal for real-time alerts in a chaotic digital landscape
The silent communication warhorse
While 5G grabs the headlines, 4G LTE quietly fuels global mobile networks, enabling high-speed Internet and IoT growth with wide adoption and growth potential
HPE Launches Wi-Fi 7 APs for enhanced connectivity and security
Hewlett Packard Enterprise launched Wi-Fi 7 access points (APs), boasting up to 30% more wireless traffic capacity than competitors.
Getting ready for the great Indian switch
India's mobile landscape is undergoing a shift: from feature phones to feature-rich, affordable smartphones, driven by consumers' desire for a better user experience
Net neutrality takes a right turn again
Led by Biden's commitment to protecting the Open Internet, the recent FCC decision has brought the Net Neutrality debate back to the front
It is time to ghost the AI dating bots
As mobile apps and AI dating bots surge in popularity, addressing pressing concerns about privacy, data manipulation, and transparency is paramount
Will voice interfaces ever take off?
Voice as a primary user interface has shown flickers of promise but has never taken off. Today, with AI at hand, it is still failing to go mainstream
Mega deals paper some cracks for in-turmoil IT firms
Amid the tricky financial year 2023-24, IT firms saw losses in Pack revenue from their telecommunications clients-suggesting that a rejig could be in order