With a background in fintech and insurance and having previously served as the Chief Technology Officer (CTO) of Credit Rating Information Services of India Ltd. (Crisil), Krishnan Venkateswaran is a seasoned IT professional.
As the Chief Digital & Information Officer (CDIO) of Titan Company Ltd., Krishnan oversees all technologies, including integrated supply chain, omnichannel operations, analytics, and customer engagement, Krishnan's innovative leadership has been instrumental in driving Titan's digital transformation and enhancing its customer experience for the last six years since he has been at the retail group. Krishnan's area of focus as the CDIO of the 40-year-old company involves understanding multiple businesses, managing complexity in the day-to-day technology operations and also simplifying digital architecture for the company as well as its potential customers.
In an exclusive interview with Phygital, Krishnan Venkateswaran, Chief Digital & Information Officer (CDIO), Titan Company Ltd. sheds light on helping the diversified retail company offer a seamless customer journey across brands and formats with the help of technology. Edited excerpts... How has Titan Company's tech journey been?
Over 30 years ago, the company made a significant investment in a full-fledged supply chain solution, recognizing the importance of a strong optimisation foundation for growth. Today, it uses a world-standard Enterprise Resource Planning (ERP) system along with point-of-sale systems and integrated supply chain management.
Diese Geschichte stammt aus der April 2024-Ausgabe von Images Retail.
Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.
Bereits Abonnent ? Anmelden
Diese Geschichte stammt aus der April 2024-Ausgabe von Images Retail.
Starten Sie Ihre 7-tägige kostenlose Testversion von Magzter GOLD, um auf Tausende kuratierte Premium-Storys sowie über 8.000 Zeitschriften und Zeitungen zuzugreifen.
Bereits Abonnent? Anmelden
How can Brands Delight Customers?
A look at strategies to bring customers back and turn them into potential brand advocates
Smaaash Mulls VR-only Arcades in Future
Avanish Agarwal, Consulting CMO, Smaaash sheds light on business, expansion plans and more
Meesho is Built Upon the Bedrock of Technology
Nilesh Gupta, General Manager, Growth at Meesho shares his insights on the growth factors, technology and relevance of the brand in tier 2 cities and beyond
High Streets Emerge Top Leasing Choice for Luxury Brands in 2023, Malls Remain Second
Malls remain the second most preferred luxury realty category, with 300% Y-o-Y growth with high streets lead with about 45% share in India’s overall luxury retail leasing in 2023
Special Events in Malls
Nexus Select Citywalk and Kiran Nadar Museum of Art (KNMA) organised the collaborative exhibition, ‘The Art Maze; from March 24 to March 31, 2024. Inspired by the works of prominent Indian artists - Lakshman Pai, Raja Ravi Verma, Jamini Roy, SH Raza, and Vivan Sundram; The Art Maze aimed to portray an immersive journey into the world of artistic expression for the participants anve d visitors.
CRA Realtors: Inspiring Trust
CRA Realtors boasts about 70% repeat customers, which speaks volumes about the trust the real estate agency has inspired over more than 18 years of existence
Why South India is Witnessing Renewed Retail Surge a
Industry leaders on the factors propelling retail growth in South India and their projections for future expansion metrics in the region
Tier 2 Cities Lead with 64% of March Store Launches
About 48 of all the new stores opened in March 2024 were in non-metros
5 Top Indian Jewellery Brands with the Strongest Retail Footprint
These homegrown jewellery retail gems have been instrumental in shaping the country’s jewellery sector and continue to shine bright amidst stiff competition on the global stage
Demand for Lab-grown Diamonds to Double by 2030. Here's Why
Exploring the different facets of this emerging segment that is increasingly attracting retailers, investors and consumers to it
