Subhasis Ghosh reveals that Kotak Life was able to achieve more than 30% of its new businesses through cross-sell
Kotak Mahindra Life Insurance, a owned subsidiary of Kotak Mahindra Bank, is one of the fastest growing insurance companies in India with 289 branches across 148 cities. It has covered more than 45 million active lives as on 31 March 2023. Subhasis Ghosh, Joint President Head, Institutional Business, Marketing Alliances at Kotak Mahindra Life, has worked in diverse areas such as retail assets and liabilities, corporate finance, treasury and life insurance. He was part of the founding team that set up Kotak Life in 2001.
CX DRIVES REDESIGN
Kotak Life endeavors to adopt a mindset, whereby consumers are empowered enough to decide and buy better insurance for themselves and their families. Customers seek ease and immediacy in every step of their insurance journey from the time they receive a quote to the final reimbursement. Ghosh explains: Our digital redesign process comes with a relentless focus on bringing about a customer-centric value-driven approach. We have adopted a strategic approach to respond to their needs and guarantee improved satisfaction by chalking out customer persona-based digital journeys. From boosting the speed of processes to seamlessness of services our digital tools are designed to offer our policyholders the instant gratification they are looking for.”
UPGRADING TECH STACK
This story is from the August 2023 edition of Banking Frontiers.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber ? Sign In
This story is from the August 2023 edition of Banking Frontiers.
Start your 7-day Magzter GOLD free trial to access thousands of curated premium stories, and 8,500+ magazines and newspapers.
Already a subscriber? Sign In
Kamdhenu & Sammrudhi loans top rural customers
Unnayan Bharat Finance Corporation (UBFC) Director & Co-Founder Avneesh Trivedi shares the company's attempts to enhance the rural lending environment & deliver better services to its consumers:
It's going to be a 'world' of CBDCs
Practically, every central bank in the world is testing and readying a CBDC system:
Training for behavioral & social skills is key
3 CHROs from the top BFSI companies in India open up about their training and motivation programs aimed at enhancing employee effectiveness. The story is divided into 4 parts: (i) functional and behavioral training, (ii) manager to leadership training, (iii) learning-based training, (iv) motivational programs:
THE AI COMPASS
Artificial Intelligence has risen to be the hottest topic of discussion today. It is expected to impact everyone, and the impact could exceed that of war, global warming, supply chain disruptions, geopolitics, and much more.
To mentor & coach emerging leaders
Manish Shah, MD & CEO of Godrej Capital, outlines his focus areas today and in the future:
Innovation will unlock India's Mission 'Atmanirbhar’
Sunita Handa is Chairman, Toyota FSIN and Principal Advisor & TLAB Chairman, Protectt.ai Labs. She shares her current activities and her deep insights on innovaiton in an interaction with Manoj Agrawal:
Algorithm is the Boss
Irem Sayeed, Chief Credit Officer at U GRO Capital, dwells into business focus and modernization at the lender:
Fintech and Neobank under the same Umbrella
It was started in 1902 to build what came to be called Israel:
Bajaj Allianz Revolutionizes Employee's HR and IT Experience with WhatsApp, MS Teams, Al and Automation
A productivity booster shot at BALIC:
Small Beginning for a Big Opportunity
AMU Leasing's focus on serving the underserved market of individuals and fleets looking for financing for electric 3-wheelers and 2-wheelers:
