FAQs

Having trouble using Magzter? Please read the following FAQs for help.

1

I don’t know anything about Magzter, what is it?

Magzter is the world’s largest and fastest-growing digital newsstand for smartphones and tablets.

2

What does Magzter offer to readers?

Magzter offers an easy-to-use interface that lets you browse, buy and read thousands of magazines and books from all over the world.

3

What does Magzter offer to publishers?

Magzter allows easy digital publishing across all devices: Apple (iPads, iPad minis, iPhones) Google Play devices (Android tablets and phones), Windows 8 devices, Kindle Fire (in most countries), Nook and Amazon App Store.

4

How do I get Magzter on my device?

Magzter is available on iPad, iPhones, iPod Touch, Android and Windows 8 devices. You can get Magzter through the Apple App Store, Google Play (Android), Windows 8, Samsung App Store and Amazon App Store.

5

How much will I pay to download Magzter?

Magzter is a FREE app, you do not have to pay anything to download Magzter; you only have to pay for magazines you buy through it.

6

What is Magzter Gold?

Magzter Gold gives you unlimited reading of thousands of magazines from all over the world for just one low monthly price of $9.99.

7

How do I know which magazines I can read with Magzter Gold?

Most of our magazines are available to Magzter Gold subscribers; they’re marked with a small gold magazine icon in the lower right corner.

8

What is Magzter Gold Lite?

Magzter Gold Lite lets you read as many issues as you like from any five magazines you choose for just one low monthly price of $4.99.

9

Can I change the five magazines I’ve selected for Magzter Gold Lite?

Yes, when your Magzter Gold Lite subscription renews each month you will have the opportunity to change the five magazines you’ve already chosen or continue with your previous selections.

10

I’ve subscribed to Magzter Gold Lite, how can I upgrade to Magzter Gold?

You can upgrade from Magzter Gold Lite to Magzter Gold at any time by tapping the Upgrade button in the Magzter Gold banner. After you upgrade to Magzter Gold you will be guided in cancelling your Gold Lite subscription in iTunes to avoid further monthly charges.

11

Can I read back issues of magazines with Magzter Gold and Gold Lite?

Yes, with Magzter Gold you can read all available back issues of all magazines included in Magzter Gold. With Gold Lite you can read all available back issues of the five magazines you’ve chosen for your Magzter Gold Lite subscription.

12

If I subscribe to an individual magazine can I also read past issues of it?

If you subscribe to an individual magazine (and not to Magzter Gold or Gold Lite) you will only be able to read the issues of the magazine that are published during your subscription period.

13

After I buy a magazine, how long will it take to get it?

The downloading process will begin immediately after you purchase a magazine and you will have the issue on your digital device within a few minutes. The time of the download will depend on the speed of your internet connection and the size of the magazine you’ve chosen.

14

How many times can I view the magazines I’ve purchased?

There are no time limitations once you have purchased a magazine on Magzter and you can read your magazines any number of times.

15

How long do my purchased magazines stay in My Collections?

Once you have purchased a magazine subscription or single issue it will always be in your account unless you are a Magzter Gold Lite subscriber and decide to no longer include it in the 5 magazines you have selected.

16

I purchased a magazine on my iPhone, can I read it on my iPad?

Yes you can. Once you log in with your Magzter user ID and password you’ll be able to read the magazines you’ve purchased on up to 5 devices of your choice.

17

How can I delete a magazine from my device?

Go to My Collections and click On My Device. Each magazine you’ve downloaded will have a Remove button you can click on to delete it from your device.

18

Is it safe to purchase magazines and books from Magzter?

The credit card information you enter on Magzter is secure and we provide the best available security for online transactions.

19

I love using Magzter but I can’t find my favorite magazine, what should I do?

If you can’t find your favorite magazine on Magzter please contact the publisher and express your interest in seeing it on Magzter’s newsstand. You can also email us at help@magzter.com.

20

Does Magzter sell print subscriptions?

Magzter sells only digital copies and not physical print copies. If you want print copies or print subscriptions please contact the publisher or your local magazine vendor or bookstore.

21

If I already have a print subscription to a magazine do I have to buy a separate subscription to read it in the Magzter app?

Magzter digital subscriptions are separate from print subscriptions so you have to subscribe through Magzter to read a magazine in it. You can contact the publisher to cancel the print subscription if you like and then subscribe digitally with Magzter.

22

Can I get a PDF version of a magazine I’ve purchased?

No, you can only access your digital magazine through the Magzter app. For security purposes Magzter digital magazines are protected from being copied, printed or redistributed.

23

How can I turn off Auto-Renew subscriptions to Magzter Gold, Magzter Gold Lite or an individual magazine on an iPhone or iPad?

To turn off auto-renewing subscriptions please follow these steps:

Step 1: View your app subscriptions

  • From your device’s Home screen tap App Store.
  • Tap Featured at the bottom of the screen.
  • Scroll to the bottom of the page.
  • Tap the Apple ID button in the lower-left corner (if you are not signed in, tap the Sign In button and sign in with your Apple ID. Then scroll back to the bottom of the page and tap the Apple ID button).
  • Tap the View Apple ID button.
  • Enter your password and tap OK.
  • From the Account Settings page, scroll down to Subscriptions and tap Manage (if you do now have app subscriptions this button will not be displayed).
  • You will now see your Subscriptions page.

Step 2: Turn off Auto-Renewal

  • From your Subscriptions page choose an app subscription that shows as ACTIVE for the period of your subscription
  • Tap the subscription category for which you want to disable Auto-Renewal.
  • Tap ON to toggle the switch to OFF.
  • You will receive a confirmation message; tap Turn Off to confirm your choice.
24

How can I turn off Auto-Renew subscriptions to Magzter Gold, Magzter Gold Lite or an individual magazine on an Android device?

Please follow these steps to turn off auto-renewing subscriptions on Android:

  • Open the Magzter app on your Android device and log in.
  • From the home page of the app click the Settings icon (the gear at bottom left).
  • From the Settings page click Account.
  • Click the Manage Subscription button at the bottom.
25

How can I turn off Auto-Renew subscriptions that I bought using PayPal?

To turn off auto-renewing subscriptions on PayPal please follow these steps:

  • Log in to your PayPal account.
  • Click Profile near the top of the page.
  • Click My Money.
  • Click Update in the My Preapproved Payments section.
  • Click Cancel, Cancel automatic billing, or Cancel subscription and follow the instructions.
  • You can now setup your desired password.
26

How can I turn off Auto-Renew subscriptions that I bought at www.magzter.com?

Please email help@magzter.com and our support executives will assist you in stopping your Auto-Renewals.

27

I can see a magazine in my Magzter app but I can’t see it in Newsstand, why?

It could be because the publisher of the magazine doesn’t have a newsstand app for the magazine, or they have a newsstand app which is not powered by Magzter.

28

I see a single magazine issue that is priced higher than the print copy, why?

Apple sets prices for any purchase through their devices at a minimum of $0.99 and increasing to $1.99, $2.99 etc. and in some cases a print magazine may cost less. You can check to see if the price is lower on our website www.magzter.com and purchase the magazine from there to read on your device.

29

I forgot my login password, can you help?

Please follow these steps to recover your password:

  • Go to www.magzter.com on a browser.
  • Click User under Welcome Guest at the top of the page.
  • Click Forgot Your Password?
  • Enter the email address that you used to create your account and click Submit.
  • Your password will be sent to your email address.
30

I want to change my password, can you help?

Please follow these steps to recover your password:

  • Go to www.magzter.com on a browser.
  • Click User under Welcome Guest at the top of the page.
  • Enter your email address and password and click Login.
  • Move your cursor over your name at the top of the page.
  • Click on Change Password in the dropdown menu.
  • You can now set up your desired password.
31

I want to change my user ID, is this possible?

Please contact our support team at help@magzter.com and our support executives will assist you in changing your user ID.

32

I’ve signed in with my Facebook login but I don’t want to use it for my next sign-in, what should I do?

Please contact our support team at help@magzter.com and our support executives will assist you in unlinking your Facebook login.

33

How do I view the full page of my magazine without seeing the thumbnails at the bottom of the screen?

When the magazine is opened you will see the thumbnails of the pages at the bottom, but all you need to do is to tap anywhere on the page to hide them.

34

I purchased a single issue of a magazine for the advertised price but an additional charge of $0.99 was added, why is this?

Apple and sometimes our payment gateway might have made a test charge of $0.99 to your credit card account to verify if the account is active and has a positive balance. It will be refunded within 7 to 10 days but if it is not please email help@magzter.com and we will take care of it.

35

Can I read my magazines offline using my PC?

Offline reading is supported only in Windows 8. You can read magazines offline through the FREE Magzter app which can be downloaded from the App Store.

36

How do I read my magazines using the Windows 8 app?

Please follow these steps to login to the app:

  • Open the app and move your cursor to the top right of the screen, or press Window + C and the “Windows Charm” right pane will appear.
  • Once the Windows Charm appears click on Settings.
  • Click on Account and login with your Magzter user ID and password.
  • Click on the page and you’ll find your purchased magazines in the “Purchased” category.
37

Where can I download the FREE Magzter app for Kindle?

  • The free Magzter app is available only for the Kindle Fire and Kindle Fire HD; we do not support older versions of Kindle.
  • For Kindle Fire, please download and install the FREE Magzter app from http://www.magzter.com/kindlefire.
  • Once you install the app, login with your Magzter user ID and password to read your purchased magazines.
38

I don’t want to receive push notifications on my Apple device, how I stop them?

Please follow these steps to turn off push notifications:

  • Go to your iPad or iPhone Settings by tapping the Settings icon on your display.
  • On your Settings page tap Notifications which you will see near the top.
  • If you receiving notifications from Magzter you will see the Magzter logo under Include. You can turn off push notifications by tapping to the right of the word “On” and you can turn notifications back on by tapping to the left of the word “Off.”
  • From this page you can also turn off Sounds, Alerts and/or Badges.
  • Alerts are the small messages that pop up on your screen and badges are the small numbers that appear over the app icon on your display.